PATIENT FEEDBACK

The Toowoomba Surgicentre recognises that patients may wish to express their opinion about the treatment and care they receive. Our aim is to provide a high standard of health care, whilst respecting patient's privacy and dignity.

If you, your family, or your Carer wish to comment about any aspects of care or treatment received, this can be done either verbally or in writing.

Upon discharge from the Facility, patients will receive a "Patient Satisfaction Survey Questionnaire" and your comments regarding your treatment are invited. All returned surveys are assessed by the Quality Coordinator and acted upon.

Complaints made in writing, without your identification, are investigated and discussed at Unit/Department meetings. If warranted, an Action Plan will be implemented to monitor and prevent recurrence of the problem/issue a written response will then be sent to the complainant outlining action taken.

Complaints can be made to any of the following:

* Toowoomba Surgicentre Management /Nursing Issues:

The Facility Manager
18 Scott Street
Toowoomba Qld 4350
Tel: (07) 4659 3100      Email: kaylene@tmbasurgi.com.au

* Medical Issues :

• Your Treating Surgeon
• The Medical Advisory Committee, Toowoomba Surgicentre, 18 Scott Street, Toowoomba 4350

* Private Health Insurer Issues:

• Your Private Health Fund
• The Complaints Hotline 1800 640 695

* Health Quality & Complaints Commission (information brochures available at Reception Desk) Provides an independent, impartial health complaints forum.

Level 18
288 Edward Street Brisbane
GPO Box 3089
Brisbane QLD 4001
Phone: (07) 3234 0272
Toll Free: 1800 077 308
www.hqcc.qld.gov.au

* Privacy Issues
Privacy Officer
18 Scott Street
Toowoomba Qld 4350
(07) 4659 3100